Assessor Resource

MSTLA3002
Determine linen rental requirements

Assessment tool

Version 1.0
Issue Date: May 2024


This unit of competency covers the skills and knowledge required to determine linen rental requirements for a client.

The unit of competency applies to selecting appropriate linen rental product and volume, ensuring the efficient scheduling of pickup and delivery timetables, and monitoring rental procedures. It includes identifying quality standards and laundry processing requirements.

Work may be conducted in small to large scale enterprises and may involve individual and team activities.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine job requirements

1.1

Follow standard operating procedures (SOPs)

1.2

Comply with work health and safety (WHS) requirements at all times

1.3

Use appropriate personal protective equipment (PPE) in accordance with SOPs

1.4

Identify job requirements from specifications, drawings, job sheets or work instructions

2

Prepare to provide linen rental

2.1

Identify typical linen requirements for types of businesses

2.2

Identify client and quality standards of the clients' industry

2.3

Determine volume of linen and duration of rental period required

2.4

Consider function, style and cost requirements to determine preferred linen for client

2.5

Select linen and document requirements

3

Coordinate delivery and collection timetables

3.1

Check selected linen against stock availability and ordering requirements

3.2

Identify and confirm pickup and delivery details

3.3

Finalise linen order and schedule

3.4

Confirm orders and delivery and collection requirements with client and document correctly

4

Complete linen rental

4.1

Confirm orders and delivery and collection requirements with production supervisors

4.2

Calculate linen rental costs and provide for client consideration

4.3

Confirm linen rental terms and conditions with the client

4.4

Finalise linen rental orders and schedules and document according to workplace procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices and other reference material

complying with relevant standards

identifying and confirming client requirements on at least two (2) occasions

calculating required volume and frequency of linen order

calculating accurate costing

coordinating despatch, delivery and collection timetables on at least two (2) occasions

documenting rental orders and schedules on at least two (2) occasions

communicating effectively with clients and production personnel to confirm orders and delivery and collection requirements

finalising linen rental orders and schedules, and documenting according to workplace procedures

maintaining accurate records.

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

relevant Australian Standards

types and functions of various linen for table, bed, bath and kitchen use:

colour

size

weight

warmth

fibre

design

stain resistance

durability

quality standards for linen use in the hospitality and health industries

hygiene and infection control guidelines

laundry processing requirements

numeracy and calculations for volume, size and weight

ordering and scheduling guidelines

despatch and receival procedures

workplace procedures

practices for recording and reporting.

Assessors must:

satisfy the assessor competency requirements that are in place at the time of the assessment, as set by the VET regulator

have vocational competency in determining linen rental requirements, at least to the level being assessed, with relevant industry knowledge and experience.

Assessment should occur in operational workplace situations. Where this is not possible, or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment reflecting realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine job requirements

1.1

Follow standard operating procedures (SOPs)

1.2

Comply with work health and safety (WHS) requirements at all times

1.3

Use appropriate personal protective equipment (PPE) in accordance with SOPs

1.4

Identify job requirements from specifications, drawings, job sheets or work instructions

2

Prepare to provide linen rental

2.1

Identify typical linen requirements for types of businesses

2.2

Identify client and quality standards of the clients' industry

2.3

Determine volume of linen and duration of rental period required

2.4

Consider function, style and cost requirements to determine preferred linen for client

2.5

Select linen and document requirements

3

Coordinate delivery and collection timetables

3.1

Check selected linen against stock availability and ordering requirements

3.2

Identify and confirm pickup and delivery details

3.3

Finalise linen order and schedule

3.4

Confirm orders and delivery and collection requirements with client and document correctly

4

Complete linen rental

4.1

Confirm orders and delivery and collection requirements with production supervisors

4.2

Calculate linen rental costs and provide for client consideration

4.3

Confirm linen rental terms and conditions with the client

4.4

Finalise linen rental orders and schedules and document according to workplace procedures

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Workplace procedures include one or more of the following:

requirements prescribed by legislation, awards, agreements and conditions of employment

SOPs

work instructions

oral, written and visual communication

quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output

housekeeping

tasks related to environmental protection, waste disposal, pollution control and recycling

WHS practices

Australian Standards include:

the relevant industry or Australian Standards that are current at the time this unit is being undertaken

Typical linen requirements include one or more of the following:

bedding and bathroom linen for motels

table and kitchen linen for a restaurant

hospital linen

institution linen

Linen quality standards include one or more of the following:

guidelines or linen conventions for a particular industry

guidelines or linen conventions for a particular industry sector or service level

requirements of similar or known enterprises

Pickup and delivery details include the following:

required volume and client location

production and ordering requirements

pickup and delivery schedule

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices and other reference material

complying with relevant standards

identifying and confirming client requirements on at least two (2) occasions

calculating required volume and frequency of linen order

calculating accurate costing

coordinating despatch, delivery and collection timetables on at least two (2) occasions

documenting rental orders and schedules on at least two (2) occasions

communicating effectively with clients and production personnel to confirm orders and delivery and collection requirements

finalising linen rental orders and schedules, and documenting according to workplace procedures

maintaining accurate records.

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

relevant Australian Standards

types and functions of various linen for table, bed, bath and kitchen use:

colour

size

weight

warmth

fibre

design

stain resistance

durability

quality standards for linen use in the hospitality and health industries

hygiene and infection control guidelines

laundry processing requirements

numeracy and calculations for volume, size and weight

ordering and scheduling guidelines

despatch and receival procedures

workplace procedures

practices for recording and reporting.

Assessors must:

satisfy the assessor competency requirements that are in place at the time of the assessment, as set by the VET regulator

have vocational competency in determining linen rental requirements, at least to the level being assessed, with relevant industry knowledge and experience.

Assessment should occur in operational workplace situations. Where this is not possible, or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment reflecting realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Follow standard operating procedures (SOPs) 
Comply with work health and safety (WHS) requirements at all times 
Use appropriate personal protective equipment (PPE) in accordance with SOPs 
Identify job requirements from specifications, drawings, job sheets or work instructions 
Identify typical linen requirements for types of businesses 
Identify client and quality standards of the clients' industry 
Determine volume of linen and duration of rental period required 
Consider function, style and cost requirements to determine preferred linen for client 
Select linen and document requirements 
Check selected linen against stock availability and ordering requirements 
Identify and confirm pickup and delivery details 
Finalise linen order and schedule 
Confirm orders and delivery and collection requirements with client and document correctly 
Confirm orders and delivery and collection requirements with production supervisors 
Calculate linen rental costs and provide for client consideration 
Confirm linen rental terms and conditions with the client 
Finalise linen rental orders and schedules and document according to workplace procedures 

Forms

Assessment Cover Sheet

MSTLA3002 - Determine linen rental requirements
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessor name:

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Assessment Record Sheet

MSTLA3002 - Determine linen rental requirements

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

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Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

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